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Privacy Policy 

Kasasagi Studios Ltd Customer Privacy Notice

 

This privacy notice tells you what to expect us to do with your personal information.

  • Contact details
  • What information we collect, use, and why
  • Lawful bases and data protection rights
  • Where we get personal information from
  • How long we keep information
  • Who we share information with
  • Sharing information outside the UK
  • How to complain

Contact details

Post

Unit 4, 14 King Square, , BRISTOL, , BS2 8JH, GB

Email

info@kasasagi-studios.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods,

including delivery:


  • Names and contact details
  • Addresses
  • Purchase or account history
  • Payment details (including card or bank information for transfers and direct
  • debits)
  • Health and safety information
  • Account information
  • Website user information (including user journeys and cookie tracking)
  • Records of meetings and decisions
  • Information relating to compliments or complaints

We collect or use the following information for the operation of customer

accounts and guarantees:


  • Names and contact details
  • Payment details (including card or bank information for transfers and direct
  • debits)
  • Purchase history
  • Account information, including registration details
  • Marketing preferences

We collect or use the following information for service updates or marketing purposes:


  • Names and contact details
  • Marketing preferences


We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Account information
  • Purchase or service history
  • Witness statements and contact details
  • Relevant information from previous investigations
  • Customer or client accounts and records
  • Information relating to health and safety
  • Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and

using your personal information. There is a list of possible lawful bases in the UK

GDPR. You can find out more about lawful bases on the ICO’s website.


Which lawful basis we rely on may affect your data protection rights which are in

brief set out below. You can find out more about your data protection rights and the

exemptions which may apply on the ICO’s website:


  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
  • Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
  • Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.


If you make a request, we must respond to you without undue delay and in any

event within one month.

To make a data protection rights request, please contact us using the contact

details at the top of this privacy notice.

Our lawful bases for the collection and use of your data


Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.


Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.


Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.


Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.


Where we get personal information from

  • Directly from you
  • Suppliers and service providers


How long we keep information

Information will be retained based on the category as outlined below:

  • Financial records - 7 years
  • Customer records - 12 months after last event


Who we share information with


Data processors

Odoo SA

This data processor does the following activities for us: provides website, ecommerce,

customer account, inventory, point of sale systems.

Google Workspace

This data processor does the following activities for us: provides email services and

cloud file storage.
Stripe

This data processor does the following activities for us: facilitating payment transactions.


Sharing information outside the UK


Where necessary, our data processors may share personal information outside of

the UK. When doing so, they comply with the UK GDPR, making sure appropriate

safeguards are in place.


For further information or to obtain a copy of the appropriate safeguard for any of

the transfers below, please contact us using the contact information provided

above.


Organisation name: Odoo SA

Category of recipient: Cloud-based ERP software provider

Country the personal information is sent to: France

How the transfer complies with UK data protection law: The country or sector

has a UK data bridge (also known as Adequacy Regulations)


How to complain


If you have any concerns about our use of your personal data, you can make a

complaint to us using the contact details at the top of this privacy notice.


If you remain unhappy with how we’ve used your data after raising a complaint with

us, you can also complain to the ICO.


The ICO’s address:

​Information Commissioner’s Office

​Wycliffe House

​Water Lane

​Wilmslow

​Cheshire

​SK9 5AF


​Helpline number: 0303 123 1113

​​Website: https://www.ico.org.uk/make-a-complaint


Last updated

20th March 2025